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Mobile Banking Frequently Asked Questions
What type of phone must I have to use mobile banking?
It works with any web-enabled phone device whose network allows secure SSL traffic.
What functions can I perform from my mobile device?
Provided you are enrolled in these services, you can:
- View transaction history
- View account balances
- Transfer funds between accounts
- Pay bills to existing payees
How do I know if my transfer or bill payment was entered successfully?
If you selected to receive text alerts, each time you make a transfer or bill payment a confirmation text message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transactions went through by logging into FirstNet.
What if I no longer want to be a mobile user?
Log in to FirstNet > Select Options > Mobile Settings > Deselect Activate Mobile Banking Access >Click Agree.
What happens if I lose my mobile device?
Contact your mobile provider immediately and notify the bank if you have concerns someone may access your account. Your account data is not stored on your mobile devices, and cannot be accessed without your login credentials. When you replace your device, simply edit your Mobile Settings in FirstNet and make any changes to the wireless provider and/or phone number if applicable.
Why can't I add a new payee?
For security purposes, functionality is limited to sending payments to already established payees. To add a new payee, log into FirstNet, select Bill Payments, and add a new payee. You can then submit payments to that payee via your mobile device.
What happens if I lose communication/signal during a transaction?
When you complete a transaction from your mobile device (bill payments, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
What do I need to do if I get a new phone?
If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log into FirstNet and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.
What if I don't know who my cell phone provider is?
You can check your cell phone provider by going to carrierlookup.com. You can enter your cell phone number and search. If no carrier displays, the phone number cannot be used to enroll in Community First Bank's Mobile of Text Banking.
Can I use any mobile device to access my accounts?
Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform the transaction.
How do I delete a bill payment that I set up through my mobile device?
You must log into FirsNet and delete the payment from the main menu of the Bill Pay module.
When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
Check your phone's settings to make sure you don't have alpha-only enabled on the keypad.
What if I can't get my mobile device to work with goDough Mobile Banking?
To use mobile banking, your phone must meet the following minimum requirements:
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. You may need to contact your mobile provider to determine this.
Can I enroll for Mobile Text from my mobile device?
No. Enrollment for Mobile Text must be set up through FirstNet.
How do I get information for a specific account?
During the enrollment process you designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.
How do I un-enroll for Mobile Text?
Un-enrollment can be accomplished one of two ways. You can log into FirstNet and de-select the enroll option or you can text STOP to 89549.