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Updates to the Fraud Center
02/07/2017
Fraud Center enhancements begin February 8, 2017.

Beginning February 8, 2017, the Fraud Center will be introducing enhancements to their current fraud alert system.  These are aimed to help you, the consumer, react to potential fraud in a more timely manner.

 

These enhancements include:

  • 24/7 Texting – the Fraud Center will begin texting cardholders 24 hours a day rather than 7:00am to 9:00pm.  This will allow for faster responses so you can get back to using your card right away.
  • New Text Message Templates – Text messages will identify Community First Bank, include the Fraud Center contact number and simplify the response required to confirm fraud or no fraud with just a YES or NO reply.
  • Opt  Out Support – Cardholders will have the option within the auto-dialer to opt out of the voice channel for future contact at the phone number dialed.  In addition, SMS messages will provide cardholder instructions should they wish to opt out of text messaging.

 

On March 1st, the Fraud Center will also alert you of authorization restriction declines.  You will get an alert if your card is declined due to your daily Point-of-Sale limit and the transaction does not trigger a standard fraud case.   Emails and text messages will be sent 24/7 letting you know that you have attempted a restricted transaction.  You will then have the option to confirm fraud.  If the transaction is valid, you will be asked to contact your local branch for further assistance.  This new system helps you understand why your transaction failed.  Transactions declined in real-time are highly suspect and should be reviewed by you, the cardholder.

 

For additional information or for questions in regards to the new alerts in the Fraud Center, please call the eBanking department at 608-943-6351.

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