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Beginning February 8, 2017, the Fraud Center will be introducing enhancements to their current fraud alert system. These are aimed to help you, the consumer, react to potential fraud in a more timely manner.
These enhancements include:
On March 1st, the Fraud Center will also alert you of authorization restriction declines. You will get an alert if your card is declined due to your daily Point-of-Sale limit and the transaction does not trigger a standard fraud case. Emails and text messages will be sent 24/7 letting you know that you have attempted a restricted transaction. You will then have the option to confirm fraud. If the transaction is valid, you will be asked to contact your local branch for further assistance. This new system helps you understand why your transaction failed. Transactions declined in real-time are highly suspect and should be reviewed by you, the cardholder.
For additional information or for questions in regards to the new alerts in the Fraud Center, please call the eBanking department at 608-943-6351.
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