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Sunday, November 23, 2025/Categories: Security, Scams, and Alerts
At Community First Bank, your security is our top priority. As technology advances, so do the tactics of fraudsters. Recently, the banking industry has seen a surge in AI-driven spoofing and impersonation scams—and these scams are more convincing than ever.
Unlike the obvious phishing attempts of the past, today’s criminals use artificial intelligence to mimic voices, writing styles, and even video appearances. They can make fake emails, texts, and calls look and sound like they’re coming from someone you trust, including your bank.
Generative AI tools allow scammers to create highly personalized messages that appear legitimate. They can copy logos, email formats, and even caller IDs. This means traditional security measures—like voice verification—are no longer enough.
1. Verify Before You Act If you receive a call, text, email, or video claiming to be from Community First Bank, pause and verify. Contact us using the official phone number on your statement or our website. Be cautious of messages that feel urgent or emotional, they’re designed to pressure you.
2. Enable Multi-Factor Authentication (MFA) Adding an extra layer of security, like a one-time code, can stop scammers even if they know your password. MFA is one of the best ways to protect your accounts. A one-time code from a phishing resistant authentication app such as Google or Microsoft authenticator is preferred over text-based messages, which are very easy to impersonate
3. Practice Strong Digital Habits Use unique, complex passwords or passphrases. Keep your devices and apps updated. And remember never to share your login credentials or one-time code with anyone—even if they claim to be from the Bank. A password manager like KeePass, 1Password, or Bitwarden is an essential tool. It protects your passwords through encryption and simplifies new password creation.
4. Know How We Communicate Community First Bank will never ask for your password or one-time codes by phone, email, or text. Save genuine messages for reference and be cautious of polished emails or texts that seem “too perfect.” AI can replicate tone, style, and even sender addresses.
5. Stay Informed Fraud tactics evolve quickly. Learn more about spotting deepfake scams and AI impersonation with this resource from the American Bankers Association and FBI: https://www.aba.com/news-research/analysis-guides/deepfake-media-scams
AI is blurring the line between real and fake, but you can stay ahead by combining caution with technology. When in doubt, reach out directly to Community First Bank. We’re here to help keep your accounts—and your peace of mind—secure.
Call us with any questions or concerns, and come to back to this blog occasionally for more fraud prevention tips.