Lost or Stolen Card

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Lost or Stolen Card

Report a Lost or Stolen Card

  • During normal business hours: call 608-375-4117
  • After hours: call 866-546-8273
  • Online:
    • Log into your FirstNet account, click on Options, then on ATM/Check Card.
    • Check the box under Lost/Stolen, click submit, then click confirm.
  • FirstLine:
    • Call into the FirstLine Telephone Banking system at 608-375-4900 or 1-800-485-2871
    • Press 2 for ATM or Check Card, Press 2 to report a lost or stolen card.

Please note: Once the card is changed to deactivated status,  the status cannot be changed back and a new card will have to be ordered.  Call 608-375-4117 during normal business hours to request a new card.