Mobile Banking Frequently Asked Questions

It works with any web-enabled phone device whose network allows secure SSL traffic.

Provided you are enrolled in these services, you can:

• View transaction history
• View account balances
• View eStatements
• Deposit checks
• Set alerts
• Send a message to customer support
• Transfer funds between accounts
• Pay bills
• Card Management

If you selected to receive text alerts, each time you make a transfer or bill payment a confirmation text message is sent to your mobile device.  If you do not receive a confirmation text message, double check to make sure the transactions went through by logging into online or mobile banking.

Uninstall the app on your mobile device, no other step is needed.

Contact your mobile provider immediately and notify the bank if you have concerns someone may access your account.  Your account data is not stored on your mobile devices, and cannot be accessed without your login credentials.  When you replace your device, simply edit your Mobile Settings in online banking and make any changes to the wireless provider and/or phone number if applicable.

When you complete a transaction from your mobile device (bill payments, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful.  If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone numbers, log into online banking and update your information on the Mobile Banking page.  You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

You can check your cell phone provider by going to carrierlookup.com.  You can enter your cell phone number and search.  If no carrier displays, the phone number cannot be used to enroll in Community First Bank's Mobile or Text Banking.

Yes.  You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic.  The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform the transaction.

You must log into Online Banking and delete the payment from the main menu of the Bill Pay module.

To use mobile banking, your phone must meet the following minimum requirements:

1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic.  You may need to contact your mobile provider to determine this.

Yes. Select the account, then select Alert Preferences, choose Add Alert for balance or transactions, set alert parameters. Finally, select how you want the alert delivered.

Select the account first, then select Alert Preferences, add balance or transaction alerts for that account. Finally select how you want the alert delivered by text or email.

Go to the account for which you set the alert. Go to Alert Preferences, you should see your alert listed, select EDIT, then select remove.

Mobile Deposit, available through the Community First Bank Mobile app, lets you make a deposit from your iPhone, iPad or Android smartphone by taking a picture of your check.

Mobile Deposit is only available through the Mobile Banking app.

Please contact the Digital Banking Department at 608-943-0150, or email digitalbanking@cfbank.com with questions regarding what devices will work with mobile deposit.

There is no cost to make a mobile deposit.

The deposit cut-off time is 5:00 p.m. CT, Monday through Friday. If you submit a mobile deposit after 5:00 p.m., on a non-business day or on a federal holiday, your deposit will be processed the next business day.

You should get confirmation that says your deposit has been accepted. It’s a good idea to keep your check for 14 days, or until you are sure that the full amount has posted to your account. After you have confirmed the deposited funds have been applied to your account correctly, go ahead and securely destroy the check.

Funds deposited using Mobile Deposit will generally be made available in one to three business days from the day of deposit. However, there may be longer delays in the availability of the funds and we are not responsible for any loss, costs or fees that you may incur as a result of any such delay.

You must be enrolled in Online Banking and download the mobile app (CFBank of WI) to your device in order to use Mobile Deposit. Treasury Services users, please contact Digital Banking at 608-943-0150 for further information regarding this product.

Yes. Your personal information is safe with us.

• We use advanced encryption and monitoring technology
• We secure your accounts with two-factor authentication
• We never store your personal banking information on your phone
• You will be automatically logged off from mobile banking after a few minutes of inactivity or when your phone times out, whichever comes first.

To use Mobile Deposit, follow these steps:

You will need to enroll in Online & Mobile Banking first and download the app from the appropriate app store (CFBank of WI).

• First, endorse the check on the back with your signature, and write “For CFB Mobile Deposit” below your signature.
• Under Menu go to “Deposit checks” or simply click on the Deposit button on your Dashboard.
• Enter the amount of your check into the field.
• Choose the account that you want the check deposited into.
• “Tap to Capture” the front of the check.
• “Tap to Capture” the back of the check.

Tip: Black or dark backgrounds work best when capturing photos of your check. Make sure the check is as flat as possible and that the endorsement and print is legible.

Yes. Both images are required to make the deposit.

Please write "For CFB Mobile Deposit”and sign the back of your check.

Bring the check to any local branch and we will work with you to get the check deposited.

Verify that your deposit was credited to your account. Once you are sure it has been credited, keep the item for 14 days and then destroy properly by shredding the item.

Mobile Deposit may crash due to low memory. You can try these suggestions:

• Close all applications and try again
• Restart the device
• Make sure you have updated your Mobile app to the latest version