Mobile Banking FAQs

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Mobile Banking Frequently Asked Questions

Mobile Web

What Type Of Phone Must I Have To Use Mobile Banking?

It works with any web-enabled phone device whose network allows secure SSL traffic.

What Functions Can I Perform From My Mobile Device?

Provided you are enrolled in these services, you can:

  • View transaction history
  • View account balances
  • Transfer funds between accounts
  • Pay bills to existing payees
  • Card Management

How Do I Know If My Transfer Or Bill Payment Was Entered Successfully?

If you selected to receive text alerts, each time you make a transfer or bill payment a confirmation text message is sent to your mobile device.  If you do not receive a confirmation text message, double check to make sure the transactions went through by logging into FirstNet.

What If I No Longer Want To Be A Mobile User?

Log in to FirstNet > Mobile Banking > Deselect Activate Mobile Banking Access >Click Agree.

What Happens If I Lose My Mobile Device?

Contact your mobile provider immediately and notify the bank if you have concerns someone may access your account.  Your account data is not stored on your mobile devices, and cannot be accessed without your login credentials.  When you replace your device, simply edit your Mobile Settings in FirstNet and make any changes to the wireless provider and/or phone number if applicable.

What Happens If I Lose Communication/Signal During A Transaction?

When you complete a transaction from your mobile device (bill payments, funds transfer, etc.) you will receive a text message as confirmation that the transaction was successful.  If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

What Do I Need To Do If I Get A New Phone?

If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone numbers, log into FirstNet and update your information on the Mobile Banking page.  You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct.

What If I Don't Know Who My Cell Phone Provider Is?

You can check your cell phone provider by going to carrierlookup.com.  You can enter your cell phone number and search.  If no carrier displays, the phone number cannot be used to enroll in Community First Bank's Mobile of Text Banking.

Can I Use Any Mobile Device To Access My Accounts?

Yes.  You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic.  The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform the transaction.

How Do I Delete A Bill Payment That I Set Up Through My Mobile Device?

You must log into FirsNet and delete the payment from the main menu of the Bill Pay module.

When I Try To Enter An Amount For A Bill Payment Or Transfer, I Can't Enter Any Numbers, Only Letters. Why?

Check your phone's settings to make sure you don't have alpha-only enabled on the keypad.

What If I Can't Get My Mobile Device To Work With GoDough Mobile Banking?

To use mobile banking, your phone must meet the following minimum requirements:

  1. Your mobile device must be web enabled.
  2. Your mobile network must allow secure SSL traffic.  You may need to contact your mobile provider to determine this.

Mobile Text

Can I Enroll For Mobile Text From My Mobile Device?

No. Enrollment for Mobile Text must be set up through FirstNet.

How Do I Get Information For A Specific Account?

During the enrollment process you designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.

How Do I Un-Enroll For Mobile Text?

Un-enrollment can be accomplished one of two ways. You can log into FirstNet and de-select the enroll option or you can text STOP to 89549.

What Is CFB Mobile Deposit?

Mobile Deposit, available through the Community First Bank Mobile app, lets you make a deposit from your iPhone, iPad or Android smartphone by taking a picture of your check.

Is Mobile Deposit Available On Mobile Web And/Or The Mobile App?

Mobile Deposit is available through the Mobile app only, not through Community First Bank Mobile Web.

Which Smartphones Or Devices Work With Mobile Deposit?

Please contact ebanking at 608-943-0150 with questions regarding what devices will work with mobile deposit.

Is There A Fee For The Service?

There is no cost to make a mobile deposit.

What Is The Cutoff Time?

The deposit cut-off time is 4:00 p.m. CT, Monday through Friday. If you submit a mobile deposit after 4:00 p.m., on a non-business day or on a federal holiday, your deposit will be processed the next business day.

When Will I See This In My Account?

Deposits made prior to 1:00 will be memo posted to your account at 2:00. Deposits made after 1:00 will not show until after our end of day processing around 6:30.

When Are My Funds Available To Use?

Funds deposited using Mobile Deposit will generally be made available in one to three business days from the day of deposit. However, there may be longer delays in the availability of the funds and we are not responsible for any loss, costs or fees that you may incur as a result of any such delay.

How Do I Sign Up?

Consumer customers must have a FirstNet ID (enrolled in Online Banking) and must have registered their phone for mobile banking and have the mobile app downloaded. Click on “Mobile Deposit” icon to register, sign up the accounts you want to deposit to, and agree to the terms and conditions to begin using the program. Cash management users, please contact ebanking at 608-943-0150 for further information regarding this product.

Are There Any Limitations On What I Can Deposit?

Yes daily limits apply.

  • Consumer FirstNet (includes businesses using FirstNet)
    • 5 items per day/$1,000 per day
    • 20 items per calendar month/$10,000 per calendar month
  • Cash Management
    • 5 items per day/$5,000 per day
    • 20 items per calendar month/$50,000 per calendar month

Is It Secure?

Yes. Your personal information is safe with us.

  • We use advanced encryption and monitoring technology
  • We secure your accounts with your unique FirstNet ID and password
  • We never store your personal banking information on your phone
  • You will be logged off from mobile banking after 10 minutes of inactivity or when your phone times out, whichever comes first.

How Do I Use Mobile Deposit?

To use Mobile Deposit follow these steps:

You will need to register first.

  • Log into your Mobile Banking App.
  • Click “Mobile Deposit” in the menu screen.
  • Fill out the user registration screen and click “continue”
  • Select the account(s) you want to be able to deposit into.
  • Read the Terms and Conditions. Click “Agree” then click “continue”
  • You have now arrived at the registration status screen and are able to make deposits
  • Click on Mobile Deposit in the Menu Screen
  • On the Deposit Listing screen click on the “plus” sign to continue to make a deposit
  • Scan the front of the check and follow the prompts to make sure the image is correct. Once the front is scanned, you will scan the back of the check. Enter the account number you want the deposit to go into and the amount of the check. Once completed, click “Deposit”.
  • You will then have the option to complete the transaction, or deposit another item. Click “Done” when you have deposited all your items.

Should I Take A Picture Of The Front And Back Of My Check?

Yes. Both images are required to make the deposit.

How Do I Endorse My Check?

Please write "For CFB Mobile Deposit”and sign the back of your check.

What Do I Do If I Cannot Compete A Deposit Via The Mobile Deposit App?

Bring the check to any local branch and we will work with you to get the check deposited.

What Do I Do With The Check Once My Deposit Is Complete?

Verify that your deposit was credited to your account. Once you are sure it has been credited, write VOID across the front of the item. Keep the item for 14 days and then destroy properly by shredding the item.

What Do I Do If Mobile Deposit Crashes?

Mobile Deposit may crash due to low memory. You can try these suggestions:

  • Close all applications and try again
  • Restart the device
  • Make sure you have updated your Mobile app to the latest version

Updates To The Mobile App

Why should I update the Community First Bank Mobile app version?

  • We continuously add performance improvements as well as new features and services.

How do I update my Community First Bank Mobile app version?

  • First check your device or app store for notices about version updates. If an update is available, follow the simple instructions.

Calling For Help

Who Do I Call For Help?

Please call 608-943-0150. We're ready to help. If you're having technical issues with your phone or have questions about mobile data access or data charges on your phone bill, please contact the customer service department of your mobile service provider.