Electronic Notices FAQs

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eStatements Frequently Asked Questions

Am I Automatically Enrolled In eStatements?

Yes, you are automatically enrolled in eStatements when an eligible account is opened.  You will receive an email notification when your account is enrolled, and you will be required to accept our eStatement disclosure.

If I Open A New Account, Will It Automatically Be Enrolled In eStatements?

Yes, if you are an existing online banking customer and accepted our eStatement disclosure on any new eligible account, you will automatically be enrolled.

Why Did I Get A Paper Statement After I Enrolled For eStatements?

To ensure your eStatements are set up properly, the first statement after enrollment will produce both an electronic and paper version of the statement.

Can My eStatements Be Sent To More Than One Person?

You can set up additional recipients to receive eStatements. This can be setup under Additional Recipients when you go into eStatements on the dashboard. You will need to assign each person a User ID and Password to access eStatements.

How Long Are My eStatements Available Online?

eStatements will begin accumulating once you enroll. They will be available for up to 18 months.

How Can I Keep My eStatements Longer Than 18 Months?

When you view your statement, it will open in a .PDF format. You can save the document(s) to your device.

How do I unenroll in eStatements?

You have the right to withdraw your consent to receive electronic statements at any time, including for accounts that may have been automatically enrolled in eStatements.

To unenroll from eStatements, log in to Digital Banking and select the account you wish to update. Click Settings, then eStatements Enrolled. Uncheck any accounts you no longer want to enroll in eStatements and click Save.

You may also withdraw your consent by contacting us:

  • By mail: P.O. Box 307, Boscobel, WI 53805-0307
  • By phone: 833-380-2321
  • In person: Visit any of our locations

To ensure your request is processed before your next statement is generated, we must receive your withdrawal request at least ten (10) days before the end of your regular statement cycle.