Our service area is growing and soon Community First Bank will serve the Lancaster area with banking services. As part of our agreement to purchase the Wisconsin Bank & Trust branch located in Lancaster, Wisconsin, we'll be adding one more location to our network of banking locations - and excited to welcome customers of that office to our banking family.
When the branch re-opens as Community First Bank on Monday, July 12th, you will notice additional staff members welcoming you into an open lobby during normal business hours of Monday-Thursday 8:30am-4pm and Friday 8:30am-5pm. Additionally, the drive-thru is open for the extended hours of Monday-Thursday 7:30am-5pm, Friday 7:30am-6pm, and Saturday 8:30am-Noon. Our deposit-taking ATM is available 24/7 for convenient transactions, and our fully staffed branch is ready to serve you in all your retail, mortgage, commercial, and alternative investment banking needs.
This weekend, July 9th-11th, Wisconsin Bank & Trust (WB&T) in Lancaster will be converting to Community First Bank (CFB), which will officially open on Monday, July 12th. There are a few key points in the timeline for this weekend we wanted to reiterate:
The WB&T branch in Lancaster will close for business on Friday, July 9th, at noon. The branch will remain closed through the weekend and will reopen as CFB at 7:30am on Monday, July 12th.
Your WB&T debit card will be deactivated on Friday, July 9th, at 7pm. Please ensure you have a second form of payment or cash on hand for this weekend.
Your current WB&T online banking will be deactivated on Saturday, July 10th, between 2-4am. You will be able to login to CFB's online banking after midnight on Monday, July 12th.
The name and signage will change to Community First Bank upon completion of the transition, which is the weekend of July 9th. Opening as Community First Bank will occur on Monday, July 12th. Until then, we will continue to operate under our separate bank names and systems.
CFB is deeply connected to the needs and goals of the communities we serve. We will provide communications to guide you through this transition and ease your mind with detailed information around account numbers, direct payments and direct deposits, debit cards, loan payments, online banking, and more.
Yes! You will officially become a CFB customer on Monday, July 12th. We have nine other locations in southwest Wisconsin and you are welcome to use whichever branch is convenient for you.
Our staff are happy to help you with any questions. Phone: 608-375-4117, Email: email@example.com
It’s business as usual for now. You will receive information in advance of the systems and technology conversion and any changes that may affect your account(s). Continue using your current checks, debit card, and online banking until the transition to Community First Bank, which is effective Monday, July 12th.
You will receive a Welcome Booklet in early June. It, and in some cases individual letters, will explain any changes you can expect related to your account(s). The Welcome Booklet includes a Product and Services Overview Guide that outlines how your WB&T accounts will convert to CFB and other important information. If you feel the account doesn’t fit your needs, please remember we have a wide range of options for you to choose from.
We will be able to accept items with the WB&T routing number and account number for 75 days after the conversion on Monday, July 12 to CFB. We do encourage you to order new checks and deposit tickets at your earliest convenience. (We will provide a free box for you!)
Community First Bank will continue to honor the direct deposits and automatic payments presented with the WB&T Routing No. for 75 days after opening. If you have an existing direct deposit to your WB&T account, it will automatically transfer to your new CFB account. Your account will transfer to CFB, along with all direct deposits and direct withdrawals upon conversion. There could be instances we need the customer to assist; but the accounts will convert automatically. NOCs (Notification of Change) will be sent on your behalf to the Federal Reserve and we may ask you to connect with the originator to supply updated account information.
You will be sent a new ATM/Debit card automatically. Remember, we cannot send this out too early due to safety and fraud. Dates and timelines will be provided soon in future correspondence. (We will not have digital wallet, Apple pay or Samsung pay.)
You can select a PIN and activate your card by calling 800-290-7893. Details of activation will be sent to you with the card.
Yes, you will still be able to use your local ATM. There is no surcharge for using any CFB ATM.
Your limit may change upon the conversion to CFB. Please contact your Personal Banker with any questions. More information to come.
The following information explains how soon various types of deposits, such as checks deposited from another bank, will be available for your use at Community First Bank. The funds availability details are included in the Welcome Booklet.
Your existing WB&T credit card will continue to be active. Use your existing card as you always have and make your payments as usual. WB&T will continue to service your credit card relationship.
Your WB&T CD will remain at the same rates and terms as you have today until maturity. Prior to maturity, you will receive a renewal notice for your Certificate of Deposit explaining the new rate and terms.
Your current IRA Savings Account will be converted to Variable Rate IRA product type.
Yes. If you had an overdraft service at WB&T, it will be converted to CFB’s comparable overdraft service. CFB offers a variety of services to help you avoid declined transactions or returned items in the event there are not enough funds in your account to cover them. Checking Plus Sweeps, First Reserve, and First Overdraft Privilege (FOP) can be used individually or together for extra protection on your account. Talk with a banker at your local CFB branch if you have questions regarding CFB’s overdraft services, as follows:
Statements for accounts will be provided monthly.
It will transfer to CFB. Your 1099SA and 5498SA forms will be mailed out by January 31, 2022. If you make a prior year contribution between January 1 and April 15, 2022 you may receive an additional 5498SA form for tax year 2021.
No, your safe deposit box contract will remain in effect. Fees for WB&T Lancaster will not be assessed until January 1, 2023.
To keep you informed of 2021 tax documents, following is a listing of what you can expect to receive from WB&T and CFB:
2021 Interest Tax Reporting: WB&T Customers will receive 1 notice from WB&T regarding interest paid or earned up to July 9th, 2021 and you could receive another interest paid or earned from CFB from July 10th, 2021 through December 31st, 2021.
IRA/HSA 5498 Contribution Tax Reporting: CFB will prepare and mail to you all statements and tax forms for the 2021 tax year.
A quick call to our automated FirstLine Banking system give you access to check your account balances, transfer funds and more 24 hours a day – 7 days a week. More info to come. https://www.cfbank.com/Personal-Banking/Bank/eServices/Telephone-Banking
Our locations, hours and phone numbers are available at: https://www.cfbank.com/Locations-Hours
Yes, the same friendly, knowledgeable staff will continue to serve you. Now and in the future, you can count on responsive service and a focus on your goals and needs.
No, your loan number will stay the same.
Your interest rate and all terms and conditions of your original agreement will remain the same.
The payment due date and all terms and conditions of your original agreement will remain the same.
You can mail your monthly payments to the following address:
Yes, after your initial user name and password conversion to CFB’s site is complete you will still be able to view your loan through your online banking account.
CFB services most loans locally. You will experience the same exceptional customer service and personal attention you are accustomed to.
Yes, your auto deductions will remain on the same schedule without any interruptions.
As a community bank, decisions are made locally, by the same great people who live and work in our communities.
In most cases, account numbers will remain the same. If there is a change, your local banker will personally notify you prior to Friday, July 9th, 2021. Much more information will be coming in our customer welcome booklet in the beginning of June.
Yes. Much more information will arrive in June, but your accounts will transfer.
Access to WB&T online banking will continue up until Friday, July 9th, however, more information will be provided soon on exact date and time.
Payees and payments will automatically transfer to Community First Bank Bill Pay.
Again, this will be addressed in a separate letter in the near future.
Yes! More information to come.
After you have enrolled in CFB Online Banking, you can enable Text Banking under Mobile Settings. You can check your balance, view your transaction history and transfer funds between accounts.
Information on enrolling in CFB eStatements will arrive in a separate letter in the near future.