Online Banking Update

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HOME / Online Banking Update
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We’ve upgraded our digital banking to be first for you!

Our online and mobile banking services have been upgraded to offer you a new and improved digital banking experience. Enjoy more convenience, added security, and new features.

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What You Need to Know:

  • Make sure you are using a compatible browser: Google Chrome, Microsoft Edge, Firefox, or Safari. Microsoft Explorer is no longer compatible.
  • Make sure we have your current email address and other contact information.
  • Make sure to read about all the new features below and sign up for new services!
  • If you use an account aggregator like MINT, plan for up to 5 days of interrupted service.

Access From Any Device

  • You can login using the same button on the homepage.
  • Your most current login credentials will still work.
  • Make sure you know your login credentials. Face and Touch ID, on your mobile device, will not work the first time you access the site. They will need to be re-established. 
  • You will be asked to set up “Two Factor Authentication” for added security. After entering your information, you will choose to receive a one-time verification code by Text Message to the mobile phone you entered, or an automated phone call to the landline phone number you entered.
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Access to the New Mobile App

  • Download the “CFBank of WI” mobile app from the Apple Store or Google Play Store. If you have been using the app on your phone it will prompt you to update/download the new app.
  • Your most current login credentials will still work.
  • You will be asked to set up “Two Factor Authentication” for added security. After entering your information, you will choose to receive a one-time verification code by Text Message to the mobile phone you entered, or an automated phone call to the landline phone number you entered.
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Benefits of the Upgrade

  • Consistent new look across all devices with a responsive design.
  • Chat option, connect with a client experience professional via online chat.
  • Increased security with Two-Factor Authentication.
  • Debit Card Management, determine when, where, and how your debit card is used.
    • Set spending limits
    • Exclude your card from being used at certain retailers, etc.
    • Report your card lost or stolen
    • Pause your card
    • Activate your card

New Features

  • Customized views, add or remove accounts, add your photo, update contact info, and more
  • Easier navigation, display and search transactions, pay bills, transfer money, make mobile deposits, and more
  • Increased security with two-factor authentication (2FA)
  • Chat feature
  • Card management
  • Alerts

Frequently Asked Questions

  • Initial Login
  • Mobile App
  • Scheduled Transactions, Alerts, and Enrollments

How will I log in to the new online banking platform?

  • You will log in with your existing username and password.
  • You will also be asked to provide a phone number to set up Two-Factor Authentication. This adds another layer of security to your accounts.

What if I can’t remember my log in information?

For security reasons, the “forgot password” function will not work for your initial log on to the new platform. If you have forgotten your username and/or password, please contact us at 608.943.0150 to have it reset.

What is two-factor authentication?

Two-Factor Authentication adds extra security to your online banking login by utilizing two distinct forms of personal identification. First, you will need to enroll a phone number (mobile or landline). Then, choose one of three options to receive a one-time verification code:

  1. “Text message to the mobile phone entered” OR
  2. “Automated phone call to phone number entered” OR
  3. Use an “Authenticator App” (download the Authy App here).*

*If you are banking from outside the U.S., you must use the Authy App or another third-party authentication app to receive a text verification code.

Do I have to use two-factor authentication each time I log on?

After entering the verification code, if you are logging in from a secure computer, you have the option to select “Don’t ask for code again on this computer.” This allows you to avoid having to enter a verification code during each login. This option should never be selected on a shared or public computer.

Will my username and password stay the same?

Yes, your username and password will stay the same.

What browsers are supported with the new platform?

Why can’t I see my accounts listed on my online banking dashboard?

If you do not see your accounts upon login, please refresh the page or log out and log back in. If you still do not still see your accounts listed on the dashboard, please call your local branch for further assistance.

How will I log in when the new app goes live?

  • If you go to your existing app, it will automatically prompt you to download the new version, named “CFBank of WI”
  • The first time you log in, you will need to enter your existing credentials and you will not be able to log in using biometrics until you have successfully logged on to the new app.
  • You will also be asked to provide a phone number (mobile or landline) to set up Two-Factor Authentication to help safeguard your account.

I use biometrics (Face ID or thumbprint to log in), will this still work?

Biometrics will not work for your initial log in to the app. Please be sure you know your username and password prior to conversion so you can log in. Once you successfully log in, you can turn on biometric access again.

What if I can’t remember my log in information?

For security reasons, the “forgot password” function will not work for your initial log on to the new platform. If you have forgotten your username and/or password, please contact us at 608.943.0150 to have it reset.

Will I need to download a new mobile app to my phone?

Yes, the Apple app is available on the App Store and the Android app is available on Google Play.

Are there device requirements to access the mobile app?

Yes, the mobile app is compatible with iPhone and iPad devices running iOS version 11 or newer, and Android phones and tablets with version 5.0 or newer. Devices must have access to the internet.

Will my transaction history be in the new app?

Yes, we'll copy over the transactions from the current online banking to the new platform.

Will I need to enroll in Mobile Deposit again?

No, your mobile deposit will continue, there’s no need to re-enroll.

Why can’t I see my accounts listed on my mobile app dashboard?

If you do not see your accounts upon login, please refresh the page or log out and log back in. If you still do not see your accounts listed on the dashboard, please call your local branch for further assistance.

Will my transaction history be in the new online banking?

  • Yes, we'll copy over the transactions from the current online banking to the new platform.
  • If you use bill pay, your existing bill payments and payees will automatically appear in the new system.

Will my bill payees and scheduled payments continue after July 11?

Yes, all scheduled payments in the online banking prior to the launch will exist after July 11.

Will my reoccurring transfers continue after July 11?

Yes, all scheduled transfers in the online banking prior to the launch will exist after July 11.

Will I need to enroll for electronic statements again?

Your electronic statement preferences are carried over, there’s no need to enroll again. If you'd like to sign up for electronic statements for the first time, click into any account to get started.

Will my alerts continue after July 11?

No, alerts will not transfer after July 11. You will need to re-enter them in the new platform.

Text Banking will no longer be available, instead we have real time alerts that can alert you via text messaging or via email. You will need to re-establish all your alerts within Digital Banking. Go into the account and select Alert Preferences.

 

Still need help?

Submit your questions here.