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BillPay Frequently Asked Questions

What is BillPay?

BillPay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It's safe, secure and easy to use.

Who can I pay with BillPay?

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

How do I enroll in BillPay?

It’s easy to enroll in BillPay. Just log in to your account and click the "BillPay" link to access the short enrollment form.

How do I start using BillPay?

The first step is to add a payee, the person or company you wish to pay. Here’s how easy it is: Once you add your payee, you can start making your payment in seconds.

  1. Log in to your account and click the "BillPay" link.
  2. Click the "Add a Payee" button on your home page dashboard.
  3. Enter the requested information. Typically this information can be found on your latest bill statement.

Once you add your payee, you can start making your payments in seconds.

How do I make payments with BillPay?

Find your payee on the payments dashboard.  Enter the payment amount and the date, then submit.

How are online payments delivered?

Payments are sent one of two ways—electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

Is BillPay secure?

Paying bills online is one of the safest ways to pay your bills. BillPay helps guard against identity theft from lost or stolen checkbooks, bills and statements. It also increases your privacy because only you can access your account information, account numbers and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.

How long does it take before my payment is received?

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

How are the scheduled payments processed with BillPay?

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

What are the primary benefits of BillPay?

Here's a quick list of the many ways you can benefit from using BillPay.

  1. Save time. With BillPay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.
  2. Save money. Paying bills online saves on postage, envelopes, late fees and checks. If you pay just 10 bills per month, you can easily save over $110.00* per year.
  3. Stay organized. Your payment history is stored in your online account, so you won't have to sort through paper receipts or visit multiple websites to access past transactions.
  4. Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
  5. Help the environment by saving paper. With BillPay, there are no checks to write or envelopes to mail. That's good news for you and the environment.

*Savings are approximate

What is eBill?

eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your BillPay account.

How do eBills work?

eBills are delivered directly to your BillPay account. Once you set up an individual eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

Will I still receive paper statements when I have eBill?

You may continue to receive paper statements for the next 2 or 3 billing cycles. Contact your payee for more details on their paper statement policy.

How will I know if eBill is available for a payee?

If a payee offers eBill, there will be a “Set up eBill” link next to their listing on your BillPay dashboard.
*If you are receiving eBill summaries from your payee and full bill statements become available, you will see a button that reads “Request eBill PDF”

What are the primary benefits of eBill?

With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill statements at a glance.

What information is included in an eBill?

If available for your payee, your full bill statement will be delivered to your account. That means you can view all statement information, including transactions, payment history, credits, and more. If full eBill details are not available for your payee, you will receive a summary eBill statement that includes balance due, due date and minimum payment amount.

How do I pay an eBill?

To pay an eBill, simply choose the account you want to pay from, enter the amount you want to pay and schedule when you want the payment delivered.

How do I know when I have received an eBill?

You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

Can I stop a payment?

Only check payments can be stopped after the check is printed and mailed (a fee will apply).

Are there minimum and maximum payment amounts?

Electronic payments are validated against the available account balance prior to processing with a maximum limit of $99,999.99.

How late in the day can I enter, edit or delete a payment?

You can edit/delete a payment as long as it is in the scheduled status.  Once it is in the processed status you can no longer change it.  Any payments made after 2pm CST will be processed the next business day.

What payment frequencies are available?

Payment frequencies include: weekly, every other week, every four weeks, monthly, every other month, twice monthly, every three months, every six months and annually.

Business BillPay features

Does Business BillPay have Quicken/QuickBooks integration?

Yes.  You can import payees from Quicken or QuickBooks directly into your business BillPay account.

Can I set up recurring payments?

Business BillPay allows you to set up recurring payments for bills that are consistent every month.  Examples include insurance payments, contractual payments or your office lease.

Can I pay multiple invoices at once?

Absolutely.  With extended remittance you can send a single payment for multiple invoices from a single vendor.

What kind of payment responsibilities can I delegate?

You can delegate the payment responsibilities you want, such as paying utilities and suppliers. running reports or accessing payment history.

What kind of permission controls can I set?

Specify who can make payments, which payments they can make and the maximum payment amount.  You can also set up final approvals so you give the go-ahead before payments are made.

What kind of customized reports can I run?

You can run reports that allow you to:

  • Have the audit information you need
  • Review your spending
  • View the payment activity of your authorized users

How can I use the payroll automation feature?

You can automate your payroll and expense reimbursement, saving time, improving organization and enhancing control.  That means no more manual calculations, spreadsheets or check-writing.

What are the major benefits of the payroll automation feature?

  • Online access so you can handle payroll anytime, anywhere
  • Payroll history that's automatically updated and stored for you
  • Filter options that allow you to set salaried and hourly employee compensation parameters
  • Reminder emails that help you stay on top of when payroll is due



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