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FirstLine (Telephone Banking) Frequently Asked Questions
How do I know what my PIN is for accessing my account for the first time?
The original PIN for the account will be the last 4 digits of the Primary Account Holder's Social Security Number (SSN) or Tax Identification Number (TIN).
Can there be more than one PIN assigned to access the account if there are multiple people on the account?
No, there can only be one PIN for access to the account.
What do I do if I can't remember my PIN or my account is locked?
You can select 0 to reach the operator during banking hours or after banking hours, you can leave a message and someone will return your call.
How often do I have to change my PIN?
Your PIN does not expire. You will be required to change your PIN the first time you access your account, or if you request to have your PIN reset.
Is my PIN the same for all my accounts?
No. Each account is required to have a PIN. You can set the PIN to be whatever you would like. You can have the same PIN for each of your accounts, but it will not automatically change when you change one account.
How do I change my PIN?
You can change your PIN anytime by selecting Change PIN option in any one of the Account Information and Funds Transfer Menus.
Can I transfer between my accounts?
You can transfer funds using FirstLine, but a transfer authorization form must be completed to set up the transfer relationships. You can print the authorization form from our website, by clicking here, or you can stop in at one of Community First Banks convenient locations.
Can I hear more than the last 3 deposits and last 6 withdrawals?
Yes. Once your deposits or withdrawals have been read, there will be an option to listen to the next set of deposits or withdrawals.