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FirstLine (Telephone Banking) Frequently Asked Questions

How do I know what my PIN is for accessing my account for the first time?

The original PIN for the account will be the last 4 digits of your Social Security Number (SSN) or Tax Identification Number (TIN).

Can there be more than one PIN assigned to access the account if there are multiple people on the account?

Yes. Each account holder will have their own PIN that they can access their accounts and use to transfer funds. You will not be able to have the same PIN as anyone else that you have a mutual account with.

What do I do if I can't remember my PIN or my account is locked?

You can select 0 to reach the operator during banking hours or after banking hours, you can leave a message and someone will return your call.

How often do I have to change my PIN?

Your PIN does not expire.  You will be required to change your PIN the first time you access your account, or if you request to have your PIN reset.

How do I change my PIN? 

You can change your PIN anytime by selecting Change PIN option in any one of the menus under Account Information.

Can I transfer between my accounts?

Yes. Most transfer relationships will be available automatically but if you are unable to transfer to or from one of your accounts, please contact the CFB office nearest you for assistance.

Can I hear more than the last 3 deposits and last 6 withdrawals?

Yes.  Once your deposits or withdrawals have been read, there will be an option to listen to the next set of deposits or withdrawals.

How far back will history be available?

History will go back 90 transactions.


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