News

There is a new scam going around involving VISA & Master Card.

A person calls you claiming to be a VISA or Master Card fraud center representative and will then give you their badge number. They explain that your card has been flagged for unusual activity and will list a transaction in the $400-$500 range with a weird company name. When you say no, the “rep” will tell you that that they will issue a credit and start a fraud investigation. While they are issuing the “credit” they will ask questions like your address, name and the 3 digit code on the back of the card.

In cases like this they have all the information except the 3 digit code on the back, which is what they are attempting to get with this phone call, by giving this to them,  you’ve given them everything they need to access and use the card. They will not ask for the card number because they already have it.

Our fraud center, does call, text and email our customers when their cards have been flagged because unusual activity. When Falcon calls you it is always an automated phone call and you have the option to talk to an agent but they will be verified by your ZIP CODE. Falcon will NOT ask for card number, expiration date, CVV or any personal information. We do encourage that you respond to the call, text or email but if you don’t feel comfortable you can always call us. Also, if you are traveling, let us know so we can put a message on your account. If you have changed phone numbers or email addresses, please update that with us so we can contact you.

Obviously this scam is geared more towards the credit card side of things, but we always need to be on alert.