FirstNet FAQs

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Online & Mobile Banking Frequently Asked Questions

Can I change my login to something easier to remember?

What do I do if I can't remember my username/password or my account is locked?

Contact the Digital Banking Department at 608.943.0150 or choose Account Recovery.

Do I Need Special Software Or Hardware?

CFB requires the use of encryption to protect sensitive data in transit and at rest. Encryption standards use transport layer security (TLS) v1.2 protocols to encrypt communications over the internet and SSL, TLS, and IPsec protocols to encrypt the tunnels for virtual private network (VPN) technologies. Data transmissions are monitored daily by operational personnel to identify and resolve any operations problems.

Be sure to use a compatible browser, Microsoft Explorer is no longer compatible. Compatible browsers include Google Chrome, Apple Safari, and Mozilla Firefox. Make sure you have the most up to date versions of whatever Browser you prefer to use.

Mobile Operating Systems:
iOS-Effective November 1, 2022, our mobile applications will no longer support iOS versions 14.0 and under.
Android-Effective November 1, 2022, our mobile applications will no longer support Android versions 7.0 and under.

If I Open A New Account Or Take Out A Loan, Will That Account Number Automatically Show Up On My Online & Mobile Banking?

Yes. If you can't see a new account, call your banker or the Digital Banking Department at 608-943-0150.

What If I Enter My Password Wrong?

For security reasons, after a few unsuccessful attempts to login, your Online & Mobile Banking account will become locked. You will then need to contact the Digital Banking Department at 608.943.0150, or email digitalbanking@cfbank.com to have it reset, or reset it yourself by choosing Reset Password in the login screen.

Can I Reset My Password Myself?

While logged in to your online banking account, click on Settings, then go to Security to update your password.

Contact the Digital Banking Department at 608.943.0150, or email digitalbanking@cfbank.com with any questions.

If I Do An Online Transfer, Will That Show Immediately On My Account?

Yes, transactions are shown in real-time.

How Do I Transfer Funds Once Or Schedule A Monthly Transfer From One Account To Another?

Choose the Transfer button on your dashboard, set up your transfer by choosing the accounts, enter the amount. Select More Options below and to the left to choose the frequency and date, or to add a memo.

Can I Download The Information From Online & Mobile Banking To My Home Computer For Record Keeping Purposes?

While logged in to online or mobile banking, choose eStatements, choose your account, select View or Download.

How Can I View Previous Statements?

While logged in to online or mobile banking, choose eStatements, choose the account, select the statement you want, select View or Download.

How Can I Get Help Using Online & Mobile Banking?

Contact the Digital Banking Department at 608.943.0150, or email digitalbanking@cfbank.com. To send a message via Online & Mobile Banking, go to the drop-down menu, from the drop down select Support (bottom), then select Send us a message. Type your message and hit send.