In our continuing efforts to keep your accounts secure, we have improved our alert system for potential fraud.
New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud. This is for Check Card transactions only.
Beginning June 8, 2016, our new fraud prevention service will be in place and here is how it works:
1. When potential fraud is detected, you will receive an automatic email notification, with the option to reply with “fraud” or “no fraud.” Email alerts will be delivered 24/7 with our Community First Bank’s logo.
2. One minute after the email, if applicable, you will receive a text alert, which also has the “fraud” or “no fraud” reply options. Text alerts will be sent between the hours of 7am and 9pm. You are automatically opted into the text option but at any time you are able stop the alerts. Note: If your cellular carrier does not support FTEU (Free to End User) messages, you will not receive a text alert. Current carriers that do support FTEU are: AT&T, Verizon, Sprint, Boost, Virgin Mobile and T-Mobile. You may want to contact your carrier to verify that they don't support FTEU, if they are not listed. In that case, you will receive an email followed by a phone call.
3. If there is no response received, you will then receive an automated phone call to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst. Calls will be between 8am and 9pm and only within the United States.
If you are unable to be contacted by the Fraud Center a temporary block will be placed on your card until contact has been made by the Fraud Center or Community First Bank.
Remember – our messages will never ask for your card number, PIN or account number. You will be verified by your zip code.
With this improved alert system for potential fraud, it is important to inform us of any changes in your phone number, email address or if you are going to be traveling out of your normal area.
The phone number for our Fraud Center is 1-800-417-4592 and 32874 for text alerts. If you add this number to your phone contacts and label it “Fraud Center,” it will display on your phone whenever you get a call from this number.
Please contact your local branch with any additional questions.